JCAHO Patient Education Standards:
What are the standards:
The JCAHO or Joint Commission on Accreditation for Healthcare Organizations sets forth the gold standard for healthcare for agencies vying for their prestigious accreditation.
An independent, not-for-profit organization, The Joint Commission accredits and certifies more than 20,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.The JCAHO does not publish it's standards online; however, I've found those that pertain Patient Education by citing agencies' publications such as the HCEA (Health Care Education Association) The JCAHO states: Our Mission: To continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value. Vision Statement: All people always experience the safest, highest quality, best-value health care across all settings. In this Lesson, specific policies related to the Patient Education Standards of the Joint Commission, are outlined below: The goal is to integrate treatment and education so completely that equipping the patient with the knowledge and skills becomes as important as patient care. JCAHO 2007 New Communication Requirements speak to:
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New Communication Standards in a nutshell
-Special needs
Assessing individual PFE (Patient Family Education) needs, Learning Needs Assessment: •Who needs to be taught •What needs to be taught •How it needs to be taught (learning style and communication needs) Educator will utilize multimedia thematic unit to benefit different learning styles •Readiness to learn •Health literacy –comfort with reading and completing forms •Factors that may impede learning •Interventions to address factors Is PFE provided based on identified needs and abilities to learn (LNA- Learning Needs Assessment)? Is the coordination of education evident through documentation? Are all disciplines involved as needed? Are appropriate PFE materials and resources used? Educator utilizes thematic teaching unit with multifaceted approach to engage tired, stressed, and a variety of types of learners. Health literacy *Nearly 1 in 3 people have issues with health literacy *Materials at the 6th-8thgrade readability level reach a majority of patients and are more effective in patient learning Educator has utilized written materials developed to a reader at the 7th-8th grade reading level. Medical terminology defined and access to different resources provided. *Patients who read at college level prefer written health materials at 7th grade level Moyer, D., & Ordelt, K. (2011, March 3). Optimizing Patient Education to Meet the Standards and Improve Outcomes. In http://www.hcea-info.org/docs/HCEAWebinar110303.pdf. Retrieved March 28, 2013 |
The future...................
The hospital provides patient education and training on each patient’s needs and abilities. The hospital performs a learning needs assessment for each patient, which includes the patient’s cultural and religions beliefs, emotional barriers, desire and motivation to learn physical or cognitive limitations, and barriers to communications. (PC.02.03.01)
Patient education and training is provided by all disciplines
Proposed HP2020 Information Technology Objectives
11-1 Increase individuals’ access to the internet
11-2 Improve the health literacy of the population
11-3 DROPPED for 2020 (Increase Research/Evaluation)
11-4 Increase the proportion of quality, health-related Web sites.
11-4a Increase the proportion of health-related Web sites that meet three or more evaluation criteria, disclosing information that can be used to assess information reliability; and
11-4b Increase the proportion of health-related Web sites that follow established usability principles.
11-5 DROPPED (Develop Centers of Excellence)
11-6 Increase the proportion of persons who report that their health care providers have satisfactory communication skills.
11-6a Increase the proportion of persons who report that their healthcare provider always listened carefully to them;
11-6b Increase the proportion of persons who report that their healthcare provider always explained things so they could understand them;
11-6c Increase the proportion of persons who report that their healthcare provider always showed respect for what they had to say; and
11-6d Increase the proportion of persons who report that their healthcare provider always spent enough time with them.
(For whatever reason, there is no 11-7, 11-8, 11-9 Objectives)
11-10 Increase the proportion of adults who report having social support.
11-11 Increase the proportion of crisis and emergency risk messages, intended to protect the public’s health, that demonstrate the use of best practices. (Developmental)
11-12 Increase the proportion of providers who use health information technology Improve individual and population health. (Developmental)
11-13 Increase the proportion of online health information seekers who report easily accessing health information.
11-14 Increase the proportion of providers and governmental health agencies that use advanced connectivity to optimize electronic health information exchange to improve individual and population
IHS Patient and Family Education Protocols/Codes. (2010). In www.ihs.gov/. Retrieved March 28, 2013
Patient education and training is provided by all disciplines
- The patient’s education and training is based on his/her assessed needs.
- The patient’s ethnic and cultural factors are assessed
- The patient’s communications skills are assessed
- The patient’s emotional issues are assessed
Proposed HP2020 Information Technology Objectives
11-1 Increase individuals’ access to the internet
11-2 Improve the health literacy of the population
11-3 DROPPED for 2020 (Increase Research/Evaluation)
11-4 Increase the proportion of quality, health-related Web sites.
11-4a Increase the proportion of health-related Web sites that meet three or more evaluation criteria, disclosing information that can be used to assess information reliability; and
11-4b Increase the proportion of health-related Web sites that follow established usability principles.
11-5 DROPPED (Develop Centers of Excellence)
11-6 Increase the proportion of persons who report that their health care providers have satisfactory communication skills.
11-6a Increase the proportion of persons who report that their healthcare provider always listened carefully to them;
11-6b Increase the proportion of persons who report that their healthcare provider always explained things so they could understand them;
11-6c Increase the proportion of persons who report that their healthcare provider always showed respect for what they had to say; and
11-6d Increase the proportion of persons who report that their healthcare provider always spent enough time with them.
(For whatever reason, there is no 11-7, 11-8, 11-9 Objectives)
11-10 Increase the proportion of adults who report having social support.
11-11 Increase the proportion of crisis and emergency risk messages, intended to protect the public’s health, that demonstrate the use of best practices. (Developmental)
11-12 Increase the proportion of providers who use health information technology Improve individual and population health. (Developmental)
11-13 Increase the proportion of online health information seekers who report easily accessing health information.
11-14 Increase the proportion of providers and governmental health agencies that use advanced connectivity to optimize electronic health information exchange to improve individual and population
IHS Patient and Family Education Protocols/Codes. (2010). In www.ihs.gov/. Retrieved March 28, 2013